Player support

PlayToArt Studio Support

Contact the studio for gameplay questions, technical issues, bug reports, or other help related to PlayToArt Studio releases.

Contact Support

Email is the main support channel for PlayToArt Studio titles. We use it for troubleshooting, product questions, and player assistance.

Support email: support@playto.art

Response time: We usually reply within 2 to 3 business days.

Email Support

Game name, such as Gemonite or Canhi.
Your device model, operating system version, and app version if available.
A clear description of the issue and steps to reproduce it.
Screenshots or screen recordings if they help explain the problem.
For purchase or store issues, include the store platform but do not send payment card details.

Forgot your password? Email us your username and we will reset the password for you. Please do not send your current password.
Delete your account: open the map, tap the gear icon at the top right to open Settings, choose Delete account, and enter your password. Everything stored on our server is erased immediately.
Can't sign in or lost progress? Email us with your username, your device model, and the app version.
Language: Canhi is currently available in Vietnamese. You are welcome to write to us in Vietnamese or English.

Our privacy policy is available at privacy.html, including how Canhi handles accounts and progress. This page is the official public support page for PlayToArt Studio releases.